Frequently asked questions.
Everything important about storage, privacy, sharing, billing and using Omvia Cloud across your devices.
Are my files private by default?
Yes. Files remain private to your account until you explicitly create a controlled share link or invite someone.
Can I use Omvia Cloud on my phone?
Yes. Omvia Cloud includes an installable mobile/PWA experience designed for iPhone and Android.
What happens when I delete a file?
Delete moves the file to Trash. It can be restored until it is permanently removed according to your retention policy.
Can I move files between folders?
Yes. Use the three-dot file menu and choose Move to relocate a file between My Files, folders and subfolders without re-uploading it.
Can I protect or hide files?
Yes. Files can be password protected, and owner-only Hidden mode removes them from normal cloud views without sending them to Trash.
Does Omvia Cloud support annual billing?
Yes. Paid plans can be billed monthly or annually through Stripe. Annual billing charges twelve months at once using the current monthly plan rate.
Which plans include the Smart Document Scanner?
Starter, Pro, Business and Enterprise include the Smart Document Scanner. Free accounts can view plan options before upgrading.
Can I share files without making my whole cloud public?
Yes. Sharing is explicit and controlled per file, folder, album or request. Your remaining cloud stays private.
Still need help?
Open the Help Center or sign in to your cloud.